If you have received a product in damaged condition, we will send a replacement or a refund at our discretion. SHIPPING FEES ARE NOT REFUNDABLE. Please notify us within 3 days of receipt of your damaged item for a Return Authorization Number. We will NOT accept unauthorized returns. Items must be returned in their original box. Any damage that occurred AFTER the item has been used is NOT returnable to us. Refer to any manufacturer's warranties for their return policies. If you return your item without an Authorization # .... your return will not be accepted ..... damaged or not. Please allow 2 - 3 weeks for your claim to be processed. If package was undeliverable by the shipping carrier, or if package was refused by the receiver without any damage claim, it will then be returned to shipper and a refund will be issued ..... less shipping fee listed on auction, and a 30% restocking fee will be imposed on the item returned. Broken quantity inner packs are not returnable. If you have any questions or other concerns regarding the auction, feel free to email us prior to bidding. All items listed are Brand New and Factory Sealed. Occasionally items listed above may become out of stock during the time it takes to receive your payment. You will be notified immediately if this happens. You may chose to either wait until item restocks ... or ... a full 100% refund will be issued.